FAQs

General Questions

1. What is Exoclas?

Exoclas is a USA-based online eyewear store offering stylish, high-quality, and affordable glasses for everyday wear. Our collection includes fashion eyewear, blue-light glasses, reading glasses, and sunglasses designed to suit different styles and lifestyles.

2. Where are you located?

Exoclas operates in the United States and serves customers nationwide through our online store.

3. Do I need an account to place an order?

No. You can place an order as a guest. However, creating an account allows you to manage orders, save your information, and enjoy a faster checkout experience.

Orders & Shipping

4. How much does shipping cost?

Shipping charges are calculated and displayed during checkout before payment is completed.

5. How long does shipping take?

  • Processing Time: 1–2 Business Days
  • Transit Time: 3–5 Business Days
  • Total Delivery Time: 4–7 Business Days

Delivery times may vary during holidays, severe weather conditions, or carrier delays.

6. Do you offer international shipping?

Currently, Exoclas primarily ships within the United States. If international shipping becomes available, eligible countries and rates will be displayed during checkout.

7. How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier details.

8. Can I change my shipping address after placing an order?

Yes, but only before your order has been shipped. Please contact us as soon as possible if you need to update your shipping information.

9. What happens if I entered the wrong shipping address?

If your order has not yet shipped, contact us immediately. If the package has already been dispatched, changes may not be possible, and additional shipping charges may apply.

Payments

10. What payment methods do you accept?

We accept major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

11. Is my payment information secure?

Yes. All transactions are processed through secure payment gateways using industry-standard encryption and security protocols.

12. When will I be charged for my order?

Your payment method will be charged once your order is successfully placed and payment authorization has been completed.

Returns & Refunds

13. What is your return policy?

We accept eligible returns within 30 days of delivery, provided products are returned in their original condition and packaging.

14. How do I start a return?

Contact our customer support team and provide:

  • Your order number
  • Product name
  • Reason for return

We will provide detailed return instructions.

15. Who pays for return shipping?

  • Change-of-Mind Returns: Customer pays return shipping costs.
  • Damaged or Incorrect Items: Exoclas covers return shipping costs.

16. How long does it take to receive a refund?

Approved refunds are typically processed within 10 business days after the returned item has been received and inspected.

17. Can I exchange an item?

Yes. Exchanges are available for eligible products, subject to stock availability.

Products

18. Are your glasses high quality?

Yes. We carefully select eyewear that combines style, comfort, durability, and value to provide an excellent customer experience.

19. Will the product look exactly like the photos?

We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, photography, and screen settings.

20. What if my glasses arrive damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage. We will work quickly to resolve the issue.

21. Do your sunglasses provide UV protection?

Many of our sunglasses offer UV protection. Please refer to the individual product description for specific lens features and protection details.

22. Are the glasses suitable for everyday use?

Yes. Our eyewear is designed for everyday comfort, style, and durability. Product-specific features are listed on each product page.

Order Changes & Cancellations

23. Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

24. Can I modify my order after placing it?

If your order has not yet entered processing, we may be able to make changes. Contact customer support immediately for assistance.

Customer Support

25. How can I contact Exoclas?

You can contact our support team at:

Email: support@exoclas.shop

26. What are your customer service hours?

Our customer support team is available:

Monday – Friday
9:00 AM – 5:00 PM (EST)

27. How quickly will I receive a response?

We aim to respond to all customer inquiries within 1–2 business days.