FAQs

General Questions

Q: What is Exoclas?

A: Exoclas is a USA-based online eyewear store offering stylish, and affordable glasses for everyday wear. Our collection includes fashion eyewear, blue-light glasses, reading glasses, and sunglasses designed to suit different styles and lifestyles.

Q: Where are you located?

A: Exoclas operates in the United States and serves customers nationwide through our online store.

Q: Do I need an account to place an order?

A: No. You can place an order as a guest. However, creating an account allows you to manage orders, save your information, and enjoy a faster checkout experience.

Orders & Shipping

Q: How much does shipping cost?

A: We charge a standard shipping fee of $10.00 for all orders shipped within the United States.

Q: How long does shipping take?

• Processing Time: 1–2 Business Days
• Transit Time: 3–5 Business Days
• Total Delivery Time: 4–7 Business Days

Delivery times may vary during holidays, severe weather conditions, or carrier delays.

Q: Do you offer international shipping?

A: Currently, Exoclas primarily ships within the United States. If international shipping becomes available, eligible countries and rates will be displayed during checkout.

Q: How can I track my order?

A: Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier details.

Q: Can I change my shipping address after placing an order?

A: Yes, but only before your order has been shipped. Please contact us at support@exoclas.shop as soon as possible if you need to update your shipping information.

Q: What happens if I entered the wrong shipping address?

A: If your order has not yet shipped, contact us immediately at support@exoclas.shop. If the package has already been dispatched, changes may not be possible, and additional shipping charges may apply.

Payment

Q: What payment methods do you accept?

A: We accept major payment methods, including:

• Visa 
• Mastercard
  
• Union Pay
• Maestro
  
• Google Pay
• Discover
• Diners Club
• Apple Pay
• American Express
  

Q: Is my payment information secure?

A: Yes. All transactions are processed through secure payment gateways using industry-standard encryption and security protocols.

Q: When will I be charged for my order?

A: Your payment method will be charged once your order is successfully placed and payment authorization has been completed.

Returns & Refunds

Q: What is your return policy?

A: We accept eligible returns within 30 days of delivery, provided products are returned in their original condition and packaging.

Q: How do I start a return?

A: Contact our customer support team and provide:

• Your order number
• Product name
• Reason for return

We will provide detailed return instructions.

Q: Who pays for return shipping?

• Change-of-Mind Returns: Customer pays return shipping costs.
• Damaged Item Received: Exoclas covers the return shipping costs.
  
• Wrong Item Ordered by Customer: Customer pays return shipping costs.
• Incorrect Item Sent by Exoclas: Exoclas covers the return shipping costs.

Q: How long does it take to receive a refund?

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

Q: Can I exchange an item?

A: Yes. Exchanges are available for eligible products, subject to stock availability.

Products

Q: Will the product look exactly like the photos?

A: We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, photography, and screen settings.

Q: What if my glasses arrive damaged?

A: If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the damage. We will work quickly to resolve the issue.

Q: Do your sunglasses provide UV protection?

A: Many of our sunglasses offer UV protection. Please refer to the individual product description for specific lens features and protection details.

Q: Are the glasses suitable for everyday use?

A: Yes. Our eyewear is designed for everyday comfort, style, and durability. Product-specific features are listed on each product page.

Order Changes & Cancellations

Q: Can I cancel my order?

A: Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

Q: Can I modify my order after placing it?

A: If your order has not yet entered processing, we may be able to make changes. Contact customer support immediately for assistance.

Customer Support

Q: How can I contact Exoclas?

A: You can contact our support team at:

Business Phone: +1 (929) 766-6528
Business Email: support@exoclas.shop 

Q: How quickly will I receive a response?

A: We aim to respond to all customer inquiries within 1–2 business days.

Business Details