Returns & Refund Policy

Last Updated: June 12, 2026

At Exoclas, customer satisfaction is our priority. We want you to be completely satisfied with your eyewear purchase. If you are not happy with your order, this Returns & Refund Policy explains the conditions, procedures, and timelines for returns, refunds, and exchanges.

1. Overview

Exoclas accepts returns for eligible products within the return period specified below.

Key Information

  • Return Window: 30 days from the delivery date
  • Refund Processing Time: Up to 10 business days after receiving and inspecting the returned item
  • Restocking Fee: No restocking fee
  • Returns Accepted For:
    • Defective products
    • Damaged products
    • Incorrect items received
    • Change-of-mind purchases
  • Exchanges are accepted, subject to product availability

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.
  • The item must be returned in its original condition.
  • Products must include original packaging, accessories, tags, and documentation where applicable.
  • The item must not show signs of misuse, damage, or excessive wear.
  • Returned products must be securely packaged to prevent damage during transit.

Exoclas reserves the right to reject returns that do not meet these requirements.

3. Return Categories

Defective or Damaged Items

If you receive a defective or damaged product, please contact our customer support team within 48 hours of delivery.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photographs showing the defect or damage

Available Resolutions

  • Full refund to the original payment method
  • Replacement item (subject to availability)
  • Exchange for a similar product of equal value

Incorrect Item Received

If you receive an item different from what you ordered, please contact us promptly with:

  • Your order number
  • Photos of the item received
  • Details of the issue

Upon verification, we will arrange an exchange, replacement, or refund.

Change-of-Mind Returns

If you wish to return an item because you changed your mind:

  • The item must be unused.
  • The item must be returned in its original packaging.
  • The return request must be submitted within 30 days of delivery.

Refunds will be processed after the returned product has been received and inspected.

4. Return Process

Step 1: Contact Customer Support

Provide:

  • Order number
  • Product name(s)
  • Reason for return

Step 2: Receive Return Authorization

Our support team will review your request and provide return instructions, including the return address if approved.

Step 3: Package the Item

Carefully package the product to prevent damage during transit.

Step 4: Ship the Return

Send the item using a reliable shipping service and retain tracking information for your records.

Step 5: Inspection and Confirmation

Once received, we will inspect the item to verify eligibility before issuing a refund or exchange.

5. Return Shipping Responsibility

Change-of-Mind Returns

  • Customer is responsible for return shipping costs.
  • Customer is responsible for printing and attaching the return label.

Wrong Item Ordered by Customer

  • Customer is responsible for return shipping costs.
  • Customer is responsible for printing and attaching the return label.

Damaged Item Received

  • Exoclas will cover return shipping costs.
  • A prepaid return label may be provided when available.

Incorrect Item Sent by Exoclas

  • Exoclas will cover return shipping costs.
  • A prepaid return label will be provided whenever available.

6. Refund Policy

Refund Processing

Refunds are issued to the original payment method used during checkout.

After receiving and inspecting the returned item, refunds are generally processed within 10 business days.

Refund Amount

Approved refunds may include:

  • The purchase price of the returned item(s)
  • Applicable sales tax paid on refunded items

The following are generally non-refundable:

  • Original shipping charges
  • Expedited shipping fees
  • Gift wrapping fees
  • Additional service fees

Unless the return is due to:

  • A defective product
  • Shipping damage
  • An incorrect item sent by Exoclas

Refund Delays

Banks and payment providers may require additional processing time before the refund appears in your account.

If you have not received your refund within 10 business days after approval, please contact customer support.

7. Exchanges

Exoclas offers exchanges for eligible products.

Exchange Conditions

  • The item must meet return eligibility requirements.
  • Exchange requests must be submitted within the return window.
  • Replacement items are subject to stock availability.

If the requested replacement item is unavailable, a refund may be offered instead.

Customers may be responsible for shipping costs associated with exchanges unless the exchange is due to our error or a defective product.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and shipping information
  • Properly packaging returned merchandise
  • Retaining proof of shipment and tracking information
  • Following all return instructions provided by our support team

Exoclas is not responsible for returns lost due to:

  • Incorrect return addresses provided by the customer
  • Inadequate packaging
  • Shipping carrier issues outside our control

9. Special Situations

Partial Returns

If only part of an order is returned, the refund will be limited to the eligible returned items.

Multiple Item Orders

Each item will be individually evaluated to determine eligibility for refund or exchange.

Promotional Purchases

If a return affects eligibility for a promotional discount, bundle offer, or special pricing, the refund amount may be adjusted accordingly.

Holiday & Peak Season Returns

Processing times may be extended during holidays, promotional events, and peak shopping seasons.

10. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Final sale items
  • Clearance products
  • Gift cards
  • Customized or personalized products
  • Items showing signs of misuse or excessive wear

Any exceptions will be clearly stated on the product page.

11. Policy Updates

Exoclas reserves the right to modify or update this Returns & Refund Policy at any time.

Changes become effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Exoclas Customer Support
Email: support@exoclas.shop

We are committed to providing a fair, transparent, and hassle-free return experience for all Exoclas customers.