Shipping Policy

Last Updated: 12 August, 2026

At Exoclas, we are committed to delivering your eyewear quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, processing times, delivery estimates, shipping costs, and other important information regarding your order.

Transit, Handling & Cut-Off Time

Handling Time

All orders are processed and prepared for shipment within 1–2 business days (Monday through Friday, excluding holidays).

Orders placed after business hours, on weekends, or public holidays will begin processing on the next business day.

Transit Time

Once shipped, orders typically arrive within:

  • 3–5 business days for deliveries within the United States.

Delivery times are estimates and may vary due to weather conditions, carrier delays, peak shopping periods, or other circumstances beyond our control.

Total Delivery Time

Estimated total delivery time:

4–7 Business Days (Monday–Friday)

Daily Cut-Off Time

Orders placed before 5:00 PM Eastern Standard Time (EST) will be processed the same business day whenever possible.

Orders placed after the cut-off time will be processed on the next business day.

Time Zone

Eastern Standard Time (EST) – New York (GMT-05:00), ensuring accurate scheduling and order processing for customers across the United States.

Shipping Rates

We currently offer shipping exclusively within the United States for a flat shipping fee of $20 per order.

Shipping Methods

Exoclas partners with trusted shipping carriers to ensure reliable delivery.

Depending on the destination and order requirements, shipments may be delivered through:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other reputable logistics providers

The shipping carrier will be selected during order fulfillment.

Domestic Shipping

Exoclas currently ships throughout the United States.

Orders are processed and shipped from our fulfillment facilities to ensure timely delivery to customers nationwide.

International Shipping

We do not offer International Shipping at this time.

Order Modifications

If you need to modify your order, including:

  • Product selection
  • Quantity
  • Billing information
  • Shipping details

Please contact customer support as soon as possible after placing your order.

While we will make reasonable efforts to accommodate requests, changes cannot be guaranteed once processing has begun.

Changing the Shipping Address

Customers should verify their shipping information before completing checkout.

If you need to update your shipping address:

  • Contact customer support immediately after placing your order.
  • Address changes may only be possible before the order has been shipped.
  • Once an order has been dispatched, we may not be able to modify the shipping address.

Exoclas is not responsible for delivery issues resulting from incorrect addresses provided by customers.

Tracking Your Order

After your order ships, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking link (when available)

Tracking information may take up to 48 hours to become active after shipment.

Customers can use the provided tracking details to monitor their shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect addresses may require repayment of shipping fees before reshipment.

Exoclas is not liable for packages delivered to incorrectly entered addresses.

Order Cancellation

Orders may only be canceled before shipment.

To request a cancellation:

  • Contact customer support immediately after placing your order.

If the order has already been shipped, cancellation will no longer be possible. Customers may instead request a return according to our Returns & Refund Policy.

Approved cancellations will be refunded to the original payment method used for purchase.

Damaged Packages

If your package arrives damaged:

  1. Take photographs of the package and product.
  2. Keep all original packaging materials.
  3. Contact our customer support team within 48 hours of delivery.
  4. Please include:

Order number

  1. Description of the damage
  2. Photos showing the condition of the package and product
  3. After review, we will work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Delivery Delays

Although we strive to meet estimated delivery times, delays may occur due to:

  • Severe weather conditions
  • Carrier disruptions
  • Public holidays
  • Natural disasters
  • Customs processing
  • High seasonal order volumes

Delivery estimates are not guaranteed and should be considered approximate.

Lost or Missing Packages

If tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided during checkout.
  • Check with household members, neighbors, or building management.
  • Contact the shipping carrier directly.

If assistance is still required, please contact our customer support team, and we will make reasonable efforts to assist with investigating the issue.

Business Details

Business Name: Exoclas
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Phone: +1 (929) 766-6528
Business Email: support@exoclas.shop 
Business Address: 311 Howard Ave, Staten Island New York 10301, United States